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Refund Policy

Faasian Refund Policy

When does Faasian refund apply? 

When you buy using the Buy now button, i.e. you pay through Faasian, you are covered by the Buyer protection. 

In such a case, you can receive a refund if your order:

  • Is significantly not as described, or
  • Never arrives, or
  • Is damaged in transit, or 
  • Is cancelled by Faasian, or
  • Is manually cancelled by yourself or your seller

If an item you bought is simply not your style or doesn’t fit you, unfortunately, you cannot claim a refund. In this situation, you can try and speak with your seller regarding the return. Also, you can upload the item to your own Faasian wardrobe and sell it there.  

Time frame to submit your claim 

If you cancel your order, or it was cancelled either by your seller or by Faasian, you’ll be refunded automatically.

Otherwise, to claim a refund, you should press the I have an issue button within the following time frames:

  • Within 2 days of your item being delivered if the item is significantly not as described or is damaged
  • Within 2 days of the expected delivery date if the item hasn’t arrived

If you consider that you received an item which is significantly not as described and you’ve pressed the I have an issue button within the 2 days, we’ll keep your payment on hold while you contact the seller. Express your concern to them and they’ll most likely help you to resolve the issue.

If you agreed that you (the buyer) would finally keep the item, press the button Resolve this issue in your conversation thread with the seller and the payment will be released to them. However, if you can’t agree on a solution, please contact us, and we will step in and make the final decision on the case. 

Please note: Your order will be completed and the payment will be automatically released to the seller if you miss the above-mentioned deadlines or if you hit the Everything is OK button within 2 days of the item’s delivery (even if the 2 days haven’t passed at the time you pressed the button). 

Return fees

Buyers cover the cost of the return postage unless you agree with your seller otherwise.

Returning an item

If you contact your seller and agree with them on a refund privately, you can both agree on a return date. As soon as the seller receives a valid tracking number of the return package, they can cancel the order and issue a refund to you.

If you couldn’t agree on a return with your seller, but after we review the case, it appears that you’re eligible to receive a refund, you'll have 5 days to return the item.

Important note: If you miss the 5-day deadline to return the item, your order will be completed, and the seller will receive the money. 

Find out the steps you need to take for returning an item.

When you’ll receive your refund

You will receive your refund as follows:

  • If you paid by credit card, you’ll receive your refund within 4 working days.
  • It may take up to 15 working days for the refund to appear in your bank account, depending on your bank.

 

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